I was recently at Park Hyatt to try the winter truffle tasting menu (pictured above). It was highly recommended so after dessert and while still at the restaurant-hotel I decided to tweet my review mentioning their Twitter account which you can read below the screenshot:
I was really surprised about the very quick response from the Social Media Manager and also pleased that they forwarded the review to the chef Franck Detrait. Not only that but, if you read the topmost tweet, he also favourited it soon after when we were still at the restaurant.
I really love the instant communications. Even without Twitter I would have forwarded my thoughts to the waitress anyway and I did actually show her the Twitter exchange. It is always nice to do it on Twitter because you also have the opportunity to share your thoughts out to the wider public.
I definitely want to give kudos for the luxury brand to be super interactive on Twitter and for a chef to be on it as well! I also follow a few chefs on social media. My favourite is the French chef Hélène Darroze whom I decided to follow after I went to her Mayfair hotel-restaurant The Connaught. She has a very active, candid and authentic Instagram account showing her lives between London-Paris and behind the scenes of being a Michelin chef.
Anyway so Park Hyatt isn’t the only one! Here are just a few more examples from other leading brands below:
It is always really nice to receive a nice message and to have pleasant conversations on social media - remember that the people who run these accounts are human as well!
Also I had an upgrade at Radisson Blu and I wonder if it’s social media related? Hmm ;)